A Career Built on Customer Experience 

With over two decades of experience helping businesses deliver exceptional customer experiences, David Stupar has spent his career bridging the gap between technical problem-solving and business strategy.

He began in technical support, where he honed the ability to translate complex technical concepts into practical, actionable solutions that helped business owners and teams achieve real results. Over the years, that skill became the foundation for a career focused on empowering others to use technology, process, and insight to improve the customer journey.

From Technical Expertise to Customer Success Leadership

For the past six years, David has worked in Customer Success at Commvault, a global leader in data protection and cyber resilience. In this role, he designed and implemented customer success programs that helped internal teams deliver more consistent, proactive support to customers across all segments — from small and mid-sized businesses through to global enterprises.

His initiatives focused on:

• Improving customer retention and satisfaction through proactive engagement

• Developing playbooks and frameworks that standardised success practices

• Aligning technical operations with business outcomes, ensuring customers achieved measurable value
  
  

Grounded in Small Business Experience

Before moving into the enterprise world, David worked directly within a small business environment, where he gained firsthand understanding of the unique challenges small business owners face — balancing operations, sales, and customer relationships with limited time and resources.

That experience drives his down-to-earth approach: practical frameworks, simple processes, and meaningful results that business owners can implement without needing large teams or complex tools.