Privacy Policy

Last Updated: November 28, 2025

1. Introduction

DIY Customer Success ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.diycustomersuccess.com.au/ and use our services.

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

2.1 Information You Provide Directly

When you interact with our website, we may collect:

• Contact Information: Name, email address, phone number

• Business Information: Company name, company industry

• Communication Data: Information you provide when filling out contact forms or communicating with us

• Account Information: Details you provide when registering for an account or newsletter

2.2 Information Collected Automatically

We automatically collect certain technical information when you visit our website:

Cookies and Tracking Technologies: We use cookies, Google Analytics, and similar tracking technologies to understand how visitors use our website

Usage Data: Information about your browsing behavior, pages visited, time spent on pages, and other diagnostic data

Device Information: Browser type, operating system, IP address, and other technical information

3. How We Use Your Information

We collect and use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders or service requests

• Customer Service: To respond to your inquiries, provide support, and communicate with you about our services

• Marketing Communications: To send you newsletters, promotional materials, and other marketing communications (only with your consent)

• Service Improvement: To analyze usage patterns and improve our website, services, and customer experience

• Business Operations: To maintain our records, conduct business analysis, and operate our business effectively

• Legal Compliance: To comply with applicable laws and regulations

4. Marketing Communications

We only send marketing emails and newsletters to individuals who have opted in to receive such communications. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email

• Contacting us at enquiries@diycustomersuccess.com.au

• Updating your communication preferences in your account settings

5. Third-Party Services and Data Sharing

5.1 Third-Party Service Providers

We use a third-party automation platform, n8n, to facilitate certain business communications, including automated customer engagement emails. Information provided to us (such as your name, email address, or message details) may be processed by n8n solely for the purpose of delivering these communications on our behalf. n8n does not have permission to use, access, or share this data for any reason other than to operate the automation workflows we create.

5.2 Analytics Services

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.3 When We May Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (as described above)

• Legal Requirements: When required by law, court order, or government authority

• Business Transfers: In connection with a merger, acquisition, or sale of assets

• Protection of Rights: To protect our rights, privacy, safety, or property, or that of others

• With Your Consent: When you have given us explicit permission to share your information

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

1. Remember your preferences and settings

2. Understand how you use our website

3. Improve website functionality and performance

4. Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage systems

• Encryption of sensitive data during transmission

• Regular security assessments

• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or destroy it.

9. Your Privacy Rights

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

9.1 Access

You have the right to request access to the personal information we hold about you.

9.2 Correction

You have the right to request correction of any inaccurate, incomplete, or outdated personal information.

9.3 Erasure

You may request that we delete your personal information, subject to certain exceptions under Australian law.

9.4 Objection and Restriction

You can object to certain uses of your personal information or request that we restrict processing in certain circumstances.

9.5 Withdraw Consent

You can withdraw your consent to marketing communications or other processing activities at any time.

To exercise any of these rights, please contact us at enquiries@diycustomersuccess.com.au. We will respond to your request within a reasonable timeframe, typically within 30 days.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

11. International Data Transfers

Your personal information is primarily stored and processed in Australia. If we transfer your information outside of Australia, we will ensure appropriate safeguards are in place to protect your information in accordance with the Australian Privacy Principles.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page

• Updating the "Last Updated" date at the top of this policy

• Sending you an email notification (if you have provided us with your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

DIY Customer Success

Email: enquiries@diycustomersuccess.com.au

Website: https://www.diycustomersuccess.com.au/

14. Complaints

If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint. Please contact us first at enquiries@diycustomersuccess.com.au, and we will investigate your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.